Right of withdrawal

1. 30-day right of return

Under EU consumer law, consumers have a 14-day right of withdrawal in distance sales. Studio Auran Kuva voluntarily extends this to 30 days from the day the product is received.

You may withdraw from the sale without giving any reason within 30 days of receiving the product.

2. How to withdraw

You exercise the right by notifying the seller before the 30-day period expires. Use any of the following:

• Email: bo.stranden@studioaurankuva.fi
• Phone: 0400 520 370
• Via the contact form on this site: contact

In your message, include the order details (e.g. order date and product) and state that you wish to withdraw from the sale.

3. Returning the product

Return the product without undue delay and no later than 14 days after notifying us of the withdrawal. The product must be returned in the condition in which it was delivered, in the original packaging where possible.

After you notify us of the withdrawal, we send you a return label and instructions by email — you do not need to look up a return address yourself.

4. Return shipping costs

Returns from Finland: The seller pays the return shipping. We send you a return label after you notify us of the withdrawal.

Returns from outside Finland: The buyer is responsible for return shipping costs.

5. Refund

We refund the amount you paid, including the original delivery costs, without undue delay and no later than 14 days from the day we receive the returned product or you provide proof of having returned it — whichever is earlier. The refund is made using the same payment method you used for the purchase, unless otherwise agreed.

6. Condition of the returned item

Feel free to check that the camera or lens works as it should — fire the shutter, try the buttons, make sure everything is in order. Normal inspection and testing like this does not affect your right of return at all.

If the product comes back clearly damaged or in a state we can no longer resell — a big dent, missing essential parts, that sort of thing — we may need to deduct an amount for the lost value or reduce the refund. In that case we’ll go through the situation together by email or phone.

7. If something goes wrong

We always try to sort things out directly with you first — most situations get resolved with a quick email or phone call. So please reach out and we’ll look for a solution together.

If something still feels unresolved on your end, you also have the right to take the matter to the Finnish Consumer Disputes Board (kuluttajariita.fi). In that case, we recommend contacting consumer advice first (kkv.fi/kuluttajaneuvonta) — they offer free guidance and help with next steps.

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